Built in partnership
Tool-side Assistance is the result of Output Labs and Output Provider Solutions partnering to translate years of Unified Communications managed services into a customer-ready digital experience. We combine human-first product design with deep unified communications delivery expertise so your team can resolve issues quickly and confidently.
Output Labs focuses on building customer-facing solutions that make support feel simple, whether that means guided workflows, automation, or intuitive interfaces. The team is responsible for the Tool-side Assistance product experience, from conversation design to analytics.
Output Provider Solutions delivers professional services across unified communications and collaboration platforms. Their consultants bring the playbooks, governance, and escalation knowledge that underpin Tool-side Assistance content and automations.
Output Labs crafts guided workflows, interfaces, and automations that make complex support scenarios feel straightforward for end users.
Output Provider Solutions has led professional services engagements across RingCentral, TELUS Business Connect, and other enterprise unified communications stacks.
Together we translate real-world service playbooks into an AI assistant that accelerates resolution while preserving escalation paths for human experts.
Whether you need bespoke unified communications enablement or want to extend the assistant with your own workflows, we'd love to collaborate.